Christina Chu
The only thing I want this app for is to adjust my thermostat. It's always been intermittently working for that, but now has completely stopped working. "Adjust thermostat" is also in a strangly buried set of nested lists. App never stays logged to my account in which is super annoying. Does tell me what my last bill was faster than getting my computer.
9 people found this review helpful
Lu C
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Buggy, crashes constantly, and lacks features that the PC browser site has. This app constantly crashes when you try to make selections or even when you select the main options (eg. Home, Useage, Bill, etc). Some functions like the view energy usage function also doesn't work when it doesn't crash - you click it and all that is shown is a blank screen. Many options work fine for the PC browser site for BGE but crashes or doesn't work for the App. This App was not worth the headache.
28 people found this review helpful
Matt Caplan
It's easy to use and see whatever you need....when it works. It's down for maintenance frequently even though nothing ever changes. Also, don't expect it to give you push notifications. I've been telling BGE for 2 years the app never tells me when my bill is ready or past due even though I go in every few months and turn on notifications. Every time I try to save or update notification settings, it says an error occurred. It does take payment quick and easy though, all they care about.
26 people found this review helpful
An Exelon Company
February 21, 2023
Hello Matt, we apologize for your frustration, it is not in our intentions to complicate you with our app. We are constantly working on our app and would like to suggest updating your app to the latest version and/or clearing your cache data. If these solutions still don't, please don't hesitate to reach out to us at myhomerep@bge.com.