Operator Services

Answer and process approximately 5,000-6,000 calls per day, 24/7/365:

• Vanderbilt University Medical Center (VUMC) main published number: 615-322-5000
• Vanderbilt University main published number: 615-322-7311
• Children's Hospital (VCH): 615-936-1000
• Vanderbilt Health clinics (after hour calls)
• Directory information line: 615-421-1411 (or 11411 from main campus)
• Direct attendant calls (zero for Operator)
• Answer, hold, page and connect calls for over 500 interns and resident doctors

• Call 615-343-6048 to reach a conference call operator
• Provide conference call hosting to the Vanderbilt Community at no charge
• Facilitate conference calls with multiple participants
• Schedule calls up to 30 days in advance

Overhead Paging

• Provide overhead paging service for VUMC and VCH for patient related emergencies, red alerts, mass casualties and other emergency situations
• Non-emergency overhead paging for announcements approved by Hospital Administration

Paging Services

• Maintain current beeper database for VUMC and VCH physicians, house staff, administrators and staff
• Provide pager forwarding services for Admitting and Consult beepers and on-call rotation changes as requested
• Provide text and numeric paging services for VUMC and VCH physicians, house staff, administrators and staff
• Escalates critical/crucial/Radiology Lab alerts

• Maintain and verify current on-call information for over 200 Medical Center services
• Provide daily on-call information to physicians, nursing staff, admitting and emergency services

Yearly House Staff Information - Compile and maintain a "master" list of incoming house staff (approx. 500), referencing pertinent information (name, title, service, beeper, associated rotation schedule)

Monthly House Staff Information - Compile and maintain a comprehensive beeper directory, indicating the monthly rotation of residents, fellows, interns and attendings, referencing appropriate beepers and on-call schedules