Trends Report

The State Of Retail Payments In 2022

Findings From Forrester’s Biennial Study With The National Retail Federation

September 23rd, 2022
Lily Varon, Principal Analyst
Lily Varon Principal Analyst
Nicole Murgia, Senior Researcher
Nicole Murgia Senior Researcher
With contributors:
Fiona Swerdlow , Gabrielle Raymond , Taylor Hansen

Summary

“The State Of Retail Payments” is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers’ views and decisions about payments. This report outlines key priorities and challenges for retail digital business leaders and payment decision-makers. We asked merchants about their interest in and adoption of much-discussed payment topics such as “buy now, pay later” (BNPL), cryptocurrency, contactless payments, mobile commerce, and the status of their fraud mitigation efforts.

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