Trends Report

Use The Coronavirus Outbreak As An Opportunity To Shore Up Business Continuity Plans

March 3rd, 2020

Summary

Pandemics pose serious threats to business operations, like rampant employee absenteeism and supply chain disruption, while customers expect normal levels of service — dust off or create a pandemic plan to prepare for this growing global risk. During a pandemic, protect your employees — your company’s most valuable asset — with frequent communication, preventative actions, and revamped remote working policies to limit transmission.

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