AWS has remediated the issue with core services used by a number of Ellucian products. Ellucian engineers will continue to monitor, but impacted Ellucian SaaS services are now restored.
Posted Jun 13, 2023 - 17:17 EDT
Update
Ellucian Experience, Banner SaaS, Data Connect, Data Access, Ellucian Payment Service, IM Needs Analysis (INAS) calculation service, Ellucian Theme Editor, Analytics and Insights are recovering from the AWS service interruption. Ellucian engineers are coordinating with AWS on full remediation of the issue and will provide additional updates as we monitor service health. See https://health.aws.amazon.com/health/status
Posted Jun 13, 2023 - 16:58 EDT
Update
We are continuing to monitor for any further issues.
Posted Jun 13, 2023 - 15:48 EDT
Monitoring
Ellucian Experience, Banner SaaS, Data Connect, Data Access, Ellucian Payment Service and Insights are currently experiencing a service outage due to an AWS service interruption. Engineers are currently working with AWS to remediate this issue. See https://health.aws.amazon.com/health/status
Posted Jun 13, 2023 - 15:43 EDT
This incident affected: Ellucian SaaS (Ellucian Banner SaaS, Ellucian Cross Registration, Ellucian Experience (U.S.), Ellucian Insights, Ellucian Theme Editor, Ellucian Workflow - U.S., College Board IM Need Analysis Calculation Service (INAS)) and Ellucian Ethos Platform (Ellucian Analytics - U.S., Ethos Data Access - U.S., Ethos Data Connect - U.S., Ethos User Provisioning - US/Canada, Ellucian Person Manager - U.S.).