Shippingquest
Shippingquest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shippingquest has 3.4 star rating based on 74 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great customer service, Delivery time, Great service.
Cons: Being belitted and bullied, Customer service and stolen money, Delay getting answers.Recent recommendations regarding this business are as follows: "Good Luck".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shippingquest has 3.4 star rating based on 74 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great customer service, Delivery time, Great service.
Cons: Being belitted and bullied, Customer service and stolen money, Delay getting answers.Recent recommendations regarding this business are as follows: "Good Luck".
Most users ask Shippingquest for the refund as a solution to their issues.
Review authors value the most Website and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plainfield, IllinoisTo warn other to stear clear from Shipping Quedt
Don't even think of using this company! At least before you see the website I put up to warn others about this scam at www.shippingquestscams.com.
They are pure evil. Last year, I booked delivery of some things from Joliet, Illinois to Shenzhen, China through the ShippingQuest website. When it turned out that they could not deliver to Shenzhen and I had to spend thousands of dollars to pick my things up in Hong Kong, I posted some truthful reviews online about their bad service. The two *** old men who actually run ShippingQuest, the sometime orchestra conductor Winston Dan Vogel and Albert Abramov and their one man "IT Department" Javier "Chaim" Sajnovsky, first threatened me and then bought my personal name as a domain where they put up a website with a photo of me that they stole from one of my online profiles surrounded by sexually suggestive images under the heading "Erotic Massage." Yeah.
I sued them in federal court in Chicago and now have a $100,000 judgment against them.
Be Ye Warned. This is not a legitimate shipping company but a scam run by criminals that may not just rip you off but might also steal your iden
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery unhappy with shipping
Preferred solution: Full refund
User's recommendation: Good Luck
Not fast chipping
Preferred solution: Deliver product or service ordered
Scammers
Poor handeling and Service
I wanted to have a carpet shipped from the US to the Netherlands.
Shippingquest sent a quote which sounded reasonable. After agreeing to this quote and after the carpet had been picked up from St.Louis MO address the price of the service went up.
Then no account was taken of the dates I had told them delivery would not be possible.
Instead I was informed that the carpet would have to go into storage and I would have to pay for that every day till it could be finally delivered. Next rude language was used in a mail to my Dutch handler of the shipment.Last but not least, carpet arrived not packaged as was agreed upon and paid for, but carelessly wrapped in paper.My dealings with Shippingquest were one big headache.
- Unreliability
Destroyed items
Preferred solution: Compensation for my damaged items
Great start, disastrous finish.
- That they were incompetent and dishonest
The worst possible experience ever
- False quote
- Multiple tactics to add hidden fees
- Being belitted and bullied
Preferred solution: Price reduction
Great experience!
Terrible experience-------never again
Preferred solution: Full refund
Wonderful experience
- Personal service
- Great service
- Staff were helpful- quick to respond
Poor costumer care
We moved from North Carolina to Lisbon, Portugal and had 11 boxes (50inX50inX24in) to ship.
At first everything was really smooth. The quote was great when comparing to other companies, and the lady Cris was really helpful during all the times (10?) we spoke on the phone.
And then the problems started. No one said anything about the maximum capacity of one palette, even after I mentioned the size of the boxes and how many they were, no one made sure I knew what was needed in terms of customs, no one told me I had to call someone in Rotterdam (Netherlands) to find out where my things were, no one told me I had to be the one making sure the things were finally going to be shipped to Lisbon,...
I know they will say I had the read the fine print, I had to click all the links on the emails, that it is my fault, but after speaking with them more than 10 times on the phone, asking all kinds of questions, they could have said or reinforced some of the things I just mentioned.
Never again!
- Shipping service
- How they treat customers
Preferred solution: Price reduction
Job well done, impressed!
- Personal service
- Delivery time
- Customer service
Confusion
The price doubled when the shipment arrived at the terminal. This was a surprise to us but we still paid it.
The confusion is where to send the money.
You don't except what most people have as payment which expanded the confusion. The money was sent to the company but to the wrong account. The actual account address should be listed first and should let the payer know that. A 70$ charge was added in order to refund the money into the payee account then a storage fee was added.
225$ to be exact. It takes 7 to 10 business days for the money to arrive back into the payer account.
I am disappointed in this company as this is my first experience with this company. Now my unit is just sitting in N.J.
Criminals
I had the misfortune to believe in their quote to ship few packages from USA to Europe and from the initial quote of $379 they are now asking something like $1,180. They use low cost quotes to attract clients in a trap, once the packages are dropped off they start their game of a countless hidden costs they finally disclose otherwise they won't ship your packages.
Once the packages are almost at destination their partner, will contact you requesting information and they bill you for their services (paperwork, mandatory insurance, storage etc. All costs that you believed to be included in their quote. The cost of the local partner is the most of the cost of the entire shipment.
They defend themselves saying that on confirmation page it is specified that some costs are excluded. The reality is that they exclude 90% of the costs.
They shouldn't be allowed to do business, this is criminality in action to cream poor customers that enter their trap.
Preferred solution: Price reduction
Smooth sailing and we are very satisfied with their support.
- Personal service
- Great customer service
- Delivery time
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Hi I am in the process of sueing them . well actually I had taken them to court and they lost.
So I am in process of tring to get My Lawyer says I need to find someone who has received a bill of lading from SQ with the terminal logistics name and account number that is willing to give me a declaration, My email is Wendysulda@***.com. I hope you can help thanks
This happened to my friend and neighbor who was moving for good to Costa Rica. We helped him pack up and ship 7 boxes of clothing, supplies and his health supplements which he could not get there.
Same deal. Price increased. Charged for storage, late shipping, and finally.... They LOST all of them.
Gone. And their customer service is horrible.
Dear Customer, ShippingQuest quotes are based on freight dimensions and weight that is entered by the user in order to generate a quote. Your due for payment was not honored and your shipment remained at the terminal incurring storage until you satisfied the invoice.
Once your invoice was satisfied your goods sailed out, and your ocean bill of lading was emailed to you with an arrival. At destination as well you had an issue with our agent, you did not want to clear customs and pay the arrival fees. Everything that was promised per your booking, quotes, terms of service was honored.
Our quotes will not include: -Palletizing ( since customers will or will not palletize on there own -Fuel surcharge ( since fuel goes up and down ) -Additional weight, or volume ( invoices are based on real dimensions measured by a third party to confirm final volume and weight All quotes, terms of service, booking confirmation all clearly state that if customers do not palletize the freight, it will be done at the terminal for $95.00. Destination duties, taxes and terminal handling charges All quotes, terms of service, booking confirmation all clearly state that all bookings will have a fuel surcharge.