Since 2003, we’ve helped our customers solve complex challenges from the inside out

Sequential Tech is a global Business Process Outsourcing (BPO) firm with enterprise-level contact center, consulting and software capabilities

CONTACT CENTERS
Tap into our worldwide network of locations to meet your needs with global, on demand, scalable capacity

PROFESSIONAL SERVICES

Work with our experts to optimize processes and programs to improve your customer experience

TECHNOLOGY

Leverage cutting-edge solutions for CCaaS, critical event management, IT alerting and more
One of the largest African-American owned and led IT/BPO providers in North America

We are committed to diversity and inclusion across our organization and creating thousands of job opportunities in diverse communities

CASE STUDY

Sequential Tech increased SMB channel sales by 400% for a Fortune 50 Telco

We grew our client’s business channel sales using process design, IT simplification and back office optimization while maintaining a flat cost structure

“Patient and very kind. Never once did I feel like I was a bother. Above and beyond customer service!”

“Agent is a model employee who takes time to understand the customer’s issue and elevate it to the next level if necessary. Being a former business owner myself I’d definitely want her on my team.”

“Simply amazing and the best customer service experience I have ever had. Thanks!”

“Please commend the agent for handling and resolving the customers’ issues! Awesome job!”
“Agent was very accommodating, I wish we could clone her.”

“I want to shout out the agent who helped me out in a dire situation, but he was able to figure everything out. I’ve been with the company 12 years and have never gotten help with such attention to detail!”

“Agent is wonderful, humble, kind, and an asset to the company. He needs a promotion and every rep should be just like him!”

“This agent handled all of my issues in a timely manner. She was well-spoken and very nice. She was the only agent I spoke to who resolved my issues.”

Get in touch to discuss your needs and learn more about how we work.