Reports to: Program Coordinator 

OVERVIEW

Voices of Hope – Lexington, Inc. is a non-profit Recovery Community Organization that was founded by people who are in or have been affected by substance abuse disorder. We are radically inclusive of all pathways of recovery, reducing stigma when and wherever possible, and demonstrating recovery is possible for everyone. We value diversity and inclusion of all people, including those belonging to traditionally marginalized groups, through our recovery services and employment opportunities. Our highly trained staff are leading the forefront of recovery in the state of Kentucky, working at a Recovery Community Center in Lexington and in conjunction with over 80 detention centers, hospitals, courtrooms, and other partner agencies.  

The Receptionist will provide general support to office, manager, other employees, and office visitors by handling a variety of tasks in order to ensure that all interactions between the Organization and others are positive and productive. Specific areas of support include, but are not limited to, reception, Telephone Recovery Support, organization of office area, cleaning, and other duties as assigned.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

• Maintain a safe, secure, and clean environment.
• Work closely with the Operations Manager and Program Coordinator to foster an organizational culture that attracts and motivates staff and volunteers.
• Maintain front desk by greeting guests and engaging them in center activities.
• Connect participants to appropriate recovery coach.
• Answering phones and routing calls to the correct person or taking messages as needed.
• Conduct participant check in and data collection of guest attendance as needed.
• Engage participants in a friendly supportive environment and encourage participation in activities.
• Maintain coffee station including preparation of coffee, filling with adequate supplies, and cleaning.
• Collaborate with other staff members on projects to attain established goals.
• Ensure technical equipment and rooms are set up for meetings (i.e. Zoom or Facebook Live) in a timely manner.
• Clerical duties for office and meetings as assigned.
• Provide general administrative support.
• Maintains participant confidence and protects operations by keeping information confidential.
• Monitor adherence to office policies and procedures and report issues as needed.
• Fill in for Telephone Recovery Support when needed.
• Advocate for the organization by presenting and adhering to current and new policies and protocols.
• Take inventory of stock and notify Program Coordinator of needed supplies.
• Other duties as assigned.

QUALIFICATIONS

• Experience with the addiction recovery process.
• Capability of engaging people where they are.
• Strong customer service ethic essential.
• Ability to work independently to complete tasks.
• Understanding of and ability to maintain appropriate boundaries. 
• Cross-cultural skills, and experience with culturally diverse populations.
• Strong interpersonal skills, both individually and in a group
• Bilingual a plus

REQUIREMENTS

• Must be 18 or older
• High School Diploma or GED
• Comfortable using various software programs (i.e. Office 365) and be able to learn new software programs as duties require.
• Reliable transportation 
• Ability to work within a variety of settings and with diverse populations
• Be able to complete I-9 Employment Eligibility Verification
• Be able to complete a background check (prior convictions may not necessarily disqualify an applicant)

HOURS

• Willing and available to work a flexible schedule (evenings, weekends, etc.), as needed.

TRAVEL

• Reliable transportation is required