My Xcel Energy
2.8star
1.2K reviews
100K+
Downloads
Everyone
info
About this app
The My Xcel Energy mobile app makes it easier than ever to gain valuable insights about your home or business energy usage, enroll in Xcel Energy programs and services, and pay your Xcel Energy utility bill.
MANAGE YOUR ACCOUNT
Unparalleled access to your Xcel Energy My Account on your mobile device! Pay your energy bill and view your past bills directly from your device. Conveniently choose among various payment options, including the peace-of-mind that comes from automatic payments.
ENERGY INSIGHTS
Want to know more about how you’re using energy in your home? Our mobile app gives you access to our energy insights portal with information about your current and historical usage and tips for saving energy.
PROGRAMS AND SERVICES
Quickly and easily enroll in clean, renewable energy programs. Get details and sign up for Xcel Energy billing programs like automatic payments or averaged monthly payments to make paying your bills even easier every month. Get piece of mind and protect your home appliances through HomeSmart. The My Xcel Energy mobile app provides access to all of the various programs that you may be eligible for.
SECURITY
Enhanced security features keep your data safe within our app, including biometric sign in.
MANAGE YOUR ACCOUNT
Unparalleled access to your Xcel Energy My Account on your mobile device! Pay your energy bill and view your past bills directly from your device. Conveniently choose among various payment options, including the peace-of-mind that comes from automatic payments.
ENERGY INSIGHTS
Want to know more about how you’re using energy in your home? Our mobile app gives you access to our energy insights portal with information about your current and historical usage and tips for saving energy.
PROGRAMS AND SERVICES
Quickly and easily enroll in clean, renewable energy programs. Get details and sign up for Xcel Energy billing programs like automatic payments or averaged monthly payments to make paying your bills even easier every month. Get piece of mind and protect your home appliances through HomeSmart. The My Xcel Energy mobile app provides access to all of the various programs that you may be eligible for.
SECURITY
Enhanced security features keep your data safe within our app, including biometric sign in.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
2.9
1.16K reviews
Ro Mistry
- Flag inappropriate
March 14, 2024
Spent hours with customer support and they could not do a simple task! Had turned on 2 Factor Authentication in their app and it was supposed to send out a code to email which never came! Tried to have them turn that off, which should be able to be done easily from the backend at least even if they cannot from front end but they just could not do it!! Normally 2 factor should have multiple options too such as texting your phone number or using an authenticator from Google, MS etc. but NOT here!
5 people found this review helpful
Sarah Hollar
- Flag inappropriate
March 5, 2024
I can't load my statement, I can't call the office unless it's an emergency and I know I have a $99.?? credit. I'm on budget billing which has disappeared and so far, I can't get a blasted thing done either on the app or by phone. I'm furious right now! This is a very typical situation and totally frustrating. Don't have an app if it isn't going to work! Allow customers to talk to people in customer service so we can get problems figured out. Fix these and allow customers access!
12 people found this review helpful
Todd
- Flag inappropriate
November 15, 2023
The few times I actually got this app to open it was the worst app I'd ever used. I've changed my email address 6-8 times but Everytime I check my old email address is still listed. I get random error messages saying I have to agree with terms etc. but there's no place to agree and the actual terms and conditions will not download. Just a clusterf$&k of an app Xcel prob paid a ton of money to develop that they surely passed on to consumers
27 people found this review helpful
What's new
We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance.
