Whether your flight's been delayed or your Hot Pocket is just too hot, contacting customer service is, usually, a pretty bad experience.
Things have gotten so dire that we've all collectively resorted to passive aggressively tweeting at brands to get them to pay attention. Surprisingly, sometimes it works well! Other times make you question if there's an actually human behind the velvet brand Twitter curtain.
YouTuber and former Vine star Drew Gooden decided to test the limits of what social media mentioning can actually get you in terms of a response.
In the style of an indignant brand complaint, Gooden tweets at Delta Airlines, digging for a response due to his uh, unfortunate accident. Delta does not have the most stellar reputation for quick nor efficient customer responses, as comedian John Mulaney gleefully points out in his infamous Delta bit.
"Excuse me @Delta but this is outrageous. I just got sucked through the toilet hole in one of your aircrafts and am now hurtling through the sky, can I get my money back? This never happens on Southwest," Gooden Tweeted.
Delta does not have the most stellar reputation for quick nor efficient customer responses. But a human representative responded to Gooden's "issue" — or did they?
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Gooden, sensing the golden opportunity for some prime brand dunkage, responded in the best way possible.
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While it was a pretty hilarious lack of oversight, Delta's initial comment and Gooden's response sparked responses from people speculating that brands are using automatic responses as opposed to personalized ones.
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But mostly everyone just wanted to make falling-out-of-airplane and John Mulaney jokes. We're here for that too.
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Mashable has reached out to Delta Airlines for comment.
Topics Twitter
