Pandemic EBT (P-EBT) Customer Inquiry Form

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Thank you for your interest in the P-EBT program. This program provided food assistance to children who lost access to Free and Reduced-Price School Meals (FARMS) due to school closures as a result of COVID-19. The Maryland Department of Human Services (DHS) and the Maryland Department of Education (MSDE) jointly implemented this program.

The P-EBT program, which was a temporary measure to provide food money to children unable to access free and reduced-price school meals during the pandemic, ended on December 31, 2023.

For questions regarding homeschooled children applications please contact the Maryland Department of Education at 410-767-0199 or 2023pebt.msde@maryland.gov.

This form remains operational to assist with the following circumstances:

Expungement: If the benefits of the child in your inquiry were expunged because the card was never used before the expungement and the benefits were not lost due to a reason other than expungement the benefits will be replaced.
Need a new card: You no longer have access to the P-EBT or EBT card issued and there is a balance on the card. This includes if you called the MD EBT Call Center Number 1(800) 997-2222 and you were told the address on file is incorrect.

To request an expungement replacement and to update your mailing address with DHS, please complete the P-EBT Customer Inquiry Form.

Unfortunately, due to P-EBT ending on December 31, 2023, there is no further action we can take at this time outside of the circumstances listed above. DHS worked closely with MSDE to resolve all open school-age P-EBT inquiries before December 31, 2023, if there was no change to the case no additional resolution was available before December 31, 2023.

Resource: IM: 24-18 NO ADDITIONAL P-EBT ISSUED AFTER DECEMBER 31, 2023.pdf

Please visit our P-EBT website at dhs.maryland.gov/pebt to view answers to frequently asked questions and get the most up-to-date information about the P-EBT program.

(Revised 3.27.2024)

Email *

Phone Number *

Parent's/Guardian's First Name *

Parent's/Guardian's Last Name *

Current Street Address *

City *

State *

Zip Code *

Customer Groups (Please select the sentence that accurately describes you) *

I received a P-EBT card, but I don't know how to activate it.

I believe that I am eligible for P-EBT but I have not received a benefit card or any correspondence related to P-EBT. What should I do to get my benefits?

I have a child under 6. Is my child eligible for Summer P-EBT?

I would like to know how to apply for SNAP

I received P-EBT card or mail for a previous resident. What should I do with the card/mail?

I received a P-EBT card for my child(ren) who attend a CEP school but I don't want the benefit. I would like to know what to do with the card.

I would like to update my address.

Reconsideration Request

The issue that I have is not listed above- Please describe your issue in the space below

Child (ren) Name, Date of Birth (Put the full name of the child who did not receive a P-EBT card), and the name of the child's school *

Reconsideration Request: For families attending schools using the 5 consecutive day threshold as a proxy for a COVID-related absence, the family may make a claim with the state for any COVID-related absence that is less than 5 consecutive days. The family will attest that the absent days are COVID-related, and the state will verify with the school that the absence was excused. See MD P-EBT state plan https://fns-prod.azureedge.us/sites/default/files/resource-files/MD_State_P-EBT_School_Plan_4-26-22_v2.pdf

Yes, my child (ren) had COVID-related absences.

No, my child(ren) did not have COVID-related absences.

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A copy of your responses will be emailed to the address you provided.

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