DISTRIBUTION: STUDENT & STAFF |
HOURS: CLOSED Chromebook distribution at 45 W Gude, Rockville is permanently closed. Operations have resumed in school buildings. Please contact your child’s school regarding Chromebook repairs. |
INVENTORY | Student loaner devices (C740) - IN stock (C740 is loaned for all models while repair is completed) Student MiFi - IN stock (request options below) REMINDER: Schools are to make the initial assignment of upgraded devices (PreK-5 & 9) - school specific info and checkout tool here |
MiFi REQUEST PROCESS | Student/Family Options:
REMINDER: One MiFi can support up to five students . We have a one device per family limit so we are able to provide to all who are in need. The MiFi device does not boost home internet; it is meant to provide internet service to those who do not have home internet options. MCPS Chromebooks are programmed to know the passwords and connect automatically. Directions here. RETURNS: If a device is no longer needed it should be returned to the distribution center. REASSIGNMENT: If a device is reassigned from one student to another please send the info via email to Melissa Morrow so the checkout records can be updated. Provide the ID of the student who no longer needs the device, the long serial number from the box ending in F (or a photo of the box), and the Student ID of the recipient. PERMISSION FORMS can be returned to Melissa Morrow
|
DEVICE DAMAGE | Physical damage (intentional or accidental) to a device will result in a financial obligation. There is no fee for device malfunction, software issues, or hardware failure. Chromebook Repair Sites. See here Chromebook Repair Costs: See here Chromebook Acceptable Use Policy: See here Regulation IGT-RA: See here |
DEVICE TROUBLESHOOTING | Chromebook: Chromebook Troubleshooting Guide Special Ed laptop Troubleshooting Guide MiFi: The MiFi device may need to be close to an outside wall or close to a window to receive stronger signal. If the device malfunctions, carefully remove the plastic back cover and remove the battery for 30 seconds, then reassemble. DO NOT press the reset button or the device will need to be returned to the distribution center for reprogramming. DO NOT call T-Mobile for support; they will also reset the device and it will need to be reprogrammed to be used again. Student Accounts: Student Accounts and Access |
TECHNICAL SUPPORT CONTACT INFO | Community/Family Support: CommunityTechSupport@mcpsmd.org or submit a ticket via the Community Tech Support portal (Support guide: English|Spanish) Staff Support: Help_Desk@mcpsmd.org OR open a ticket in ServiceNow OR call the Help Desk 301-517-5800 M-F 7am - 5pm |
OTHER COMMUNITY RESOURCES | Office of Family Support and Engagement MCPS Parent/Guardian Accounts and Access Printing on a Chromebook at Home Student Accounts and Access - Getting Started Chromebook Troubleshooting - Zoom Edition Chromebook Soluciones A Problemas Accessing myMCPS Classroom (Canvas) via mobile |