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How insurance claims process changed for NorCal wildfires victims

5 ways California Insurance Commissioner changed guidelines for wildfire claims

How insurance claims process changed for NorCal wildfires victims

5 ways California Insurance Commissioner changed guidelines for wildfire claims

WEBVTT AFTER 54 YEARS IN LOMA RICA,MARSHA BIGGS IS NOW WORKING WITHAN INSURANCE ADJUSTER TODETERMINE WHAT TO DO NEXT.>> NOTHING PREPARES YOU FOREVERYTHING BEING GONE.REPORTER: HER HOME IS AMONG MORE200 IN YUBA COUNTY LOST TO THECASCADE FIRE.>> WE'RE JUST TRYING TO FIGUREOUT WHERE WE GO TO THE NEXTSTEP.I KNOW THEY SAID IF YOU DON'TTOUCH ANYTHING THEY CAN COME INAND DO SOME DEBRIS REMOVALWITHOUT IT COSTING YOU.REPORTER: THOUSANDS OF FAMILIESARE IN SIMILAR SITUATIONS MANYUNSURE OF WHERE THEY WILL BELIVING NEXT.MONEY IS OFTEN NEEDEDLIVING EXPENSES AND LATER TOREBUILD.CALIFORNIA INSURANCECOMMISSIONER DAVE JONES SAYS ANYRED TAPE PREVENTING THAT ISBEING REMOVED.>> RIGHT NOW PEOPLE ARE INDESPERATE NEED AND WE WANT TOMAKE SURE THAT THEY'RE GETTINGTHE ASSISTANCE THAT THEY NEED.REPORTER: AMONG HIS REQUESTS TOINSURANCE COMPANIES PAY VICTIMSFOUR MONTHS OF LIVING EXPENSESUP FRONT PAY AT LEAST 25% OFPOLICY LIMITS FOR PERSONALPROPERTY LOSS UP FRONT EXPEDITEFIRE VICTIM VEHICLE CLAIMS ANDALLOW CLAIM WITH LITTLE TO NODOCUMENTATION.>> EVEN IF YOU DON'T HAVE ANYPAPERWORK, EVEN IF YOU DON'THAVE AN INVENTORY OF YOUR HOMEANY LONGER, MAKE THE CLAIM.REPORTER: SEVEN INSURANCECOMPANIES INCLUDING ALLSTATE,STATE FARM, AAA AND FARMERS HAVEALREADY AGREED TO MEET THEREQUEST.FOR BIGGS IT MEANS HELP PAYINGTHE BILLS WHILE SHE SORTS OUT APLAN.>> PEOPLE WANT TO STAY AND SOI'M SURE MOST OF THEM ARE GOINGTO BE REBUILDING BUT IT'S REALLYHARD TO LOOK AT RIGHT NOW.REPORTER: OFFERING A SENSE OFSTABILITY AT A TIME WHEN VICTIMSARE MOST VULNERABLE.
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How insurance claims process changed for NorCal wildfires victims

5 ways California Insurance Commissioner changed guidelines for wildfire claims

With thousands of homes destroyed and their owners all displaced, California is working to speed up the insurance claim process.Insurance Commissioner Dave Jones declared an emergency situation, freeing up help from outside the state and cutting red tape. “Right now, people are in desperate need, and we want to make sure that they’re getting the assistance that they need,” Jones said.Here are 5 things insurance companies are being asked to do differently in response to the wildfires:1) Pay additional living expenses up frontInsurers should offer payments of at least four months for a total loss to cover the cost of living. Further living expenses payments should be available upon proof following the advance period.++ A wildfire burned your home; here’s what you do next2) Pay some personal property claims up frontInsurers should provide advance payment of at least 25 percent of policy limits for total losses. Additional payments should be available upon proper proof. 3) Speed up vehicle claims Insurance companies should expedite payment of automobile property damage claims. However, the commissioner is not specifying how much these claims should be expedited. 4) Delay billingAll insurers should give customers a break of at least 30 days when it comes to paying their insurance bills. In many cases, customers lost their bills or don’t have to ability to get their mail forwarded. ++ Here’s how you register for disaster assistance5) Allow outside adjustersInsurance adjusters who are not licensed in California but are licensed in other states are now allowed in to help expedite the claims process.While these are only suggestions, seven insurance companies have agreed to follow the guidelines. Those companies are Allstate Insurance Company, Wawanesa General Insurance, Golden Bear Insurance, CSE Insurance, State Farm Insurance, CSAA Insurance Group and Farmers Insurance Group.

With thousands of homes destroyed and their owners all displaced, California is working to speed up the insurance claim process.

Insurance Commissioner Dave Jones declared an emergency situation, freeing up help from outside the state and cutting red tape.

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“Right now, people are in desperate need, and we want to make sure that they’re getting the assistance that they need,” Jones said.

Here are 5 things insurance companies are being asked to do differently in response to the wildfires:

KCRA-TV
Vicki Gonzalez/KCRA 3

1) Pay additional living expenses up front

Insurers should offer payments of at least four months for a total loss to cover the cost of living. Further living expenses payments should be available upon proof following the advance period.

++ A wildfire burned your home; here’s what you do next

2) Pay some personal property claims up front

Insurers should provide advance payment of at least 25 percent of policy limits for total losses. Additional payments should be available upon proper proof.

3) Speed up vehicle claims

Insurance companies should expedite payment of automobile property damage claims. However, the commissioner is not specifying how much these claims should be expedited.

4) Delay billing

All insurers should give customers a break of at least 30 days when it comes to paying their insurance bills. In many cases, customers lost their bills or don’t have to ability to get their mail forwarded.

++ Here’s how you register for disaster assistance

5) Allow outside adjusters

Insurance adjusters who are not licensed in California but are licensed in other states are now allowed in to help expedite the claims process.

KCRA-TV
Max Resnik/KCRA

While these are only suggestions, seven insurance companies have agreed to follow the guidelines. Those companies are Allstate Insurance Company, Wawanesa General Insurance, Golden Bear Insurance, CSE Insurance, State Farm Insurance, CSAA Insurance Group and Farmers Insurance Group.