Submit a ticket : PBS Help

Requester Email

Topic

What device are you playing the game on?

What browser are you playing the game on?

Type

Priority

Local Station

Country/Region

Are you a Member Station?

Please select your role.

PBS Station

Call sign/Common Name

What do you need assistance with?

Type of Issue in system?

What is your Department/Team at PBS?

Enter Flagship Call Sign(s)

Sponsorship Request

Type of Sponsorship Request

Specify

Sponsor Name

Competitive Category

Campaign Name

Targeting (Ex: ROS, Drama, Science & Nature, etc...)

Creative Name

Creative Approved by PBS?

Creatives Approved by Station?

Report Start Date

Report End Date

Show Title

Start Date

End Date

Would you like the report broken out by Month?

Would you like the report broken out by Device Category? (Desktop, Mobile, Tablet, OTT)

SOV or Imp Goal (PBS cannot guarantee quantity goals)

Campaign Frequency Cap (Ex: 1 imp/hour or 1 imp/day)

Link to Creatives

Logo Position (1-6)

Funder Text on Show Page (500 Character Limit)

Click URL

Member's Full Name

Access Type

Zip Code

Content Group

Show Type

What is the Genre?

Short Description (90 characters, including spaces)

Long Description (400 characters, including spaces)

Should content rating be required for all associated assets?

Should season number be ordinal (ex: 1, 2, 3…), or year-based (2017, 2018, 2019…)?

NOLA Code (if available)

Display episode number?

Captions required for previews?

Choose justification.

Captions required for Clips?

Select Justification.

Captions required for full length assets?

Provide Caption Justification.

Define geo availability for show, which cascades to all assets

Platform Availability

Homepage URL

Does this program require on-air captioning? If no, explain.

How do you fit into the PBS ecosystem?

Project Name

URL or App where the keys will be used

Are you going to be charging money for your application?

Are you going to have advertising on or in your application?

What type of site are you interested in building in Bento?

Do you have a launch date for the site?

When do you anticipate launching your site/page?

What is your expected site traffic (pageviews) volume per month?

Asset Link

Video Title

Video Asset Link

Browsers and versions Affected

User Email:

User Access Permissions:

Video Portal URL:

Station Primetime:

Channel Order:

Device/Platform(s) Affected

Bentomatic Title

Sites affected:

Date Due

Relevant Link to Problem

I want to:

Regarding

Specify

Full Name of Requester

Phone Number

Station's Email Address

How may we help you with MVault?

Please specify.

How are you watching PBS?

Please select.

What is the name of the show you are watching?

When did you first notice this problem?

Do you require a private testing period?

If yes, on what date would you like testing to begin?

On what date would you like your station's interstitial content to begin appearing in its digital livestream?

Title

Contact Email

Link to Member's MVault Record

Current Domain Name of Site You Want Launched

What Day and Time Do You Want to Launch Your Site?

Does your station have a video portal?

Who is Your DNS Provider?

Please List Name, Email and Number for Staff Member Making DNS Changes.

Is the Staff Member Listed Above the "Who Is" Contact for Your Station? If Not, Please List Name, Email and Number for Staff Member that is the WhoIs Contact.

What is Your TTL Setting Set To?

Link to Bento 3 Page in Console

I have read and agree to the PBS API Terms of Use.

Which data set do you need access to?

Purpose for accessing this dataset (project name, need)

Any other details of the project/task that you can share?

Is this access need temporary (only for specific time, based on the project)?

If this is a temporary access request, kindly specify the time duration for the access (till what date is access needed).

I acknowledge that I have read the Access and Authorization Policy.

I am aware that all access requests will be handled in sequential order.

I am aware that decision around the request can take up to 7 business days, although most requests will be handled within 24 hours.

Subject

Message

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