The HBS Club of San Diego
presents a virtual CEO Forum with
FRANCES FREI
Professor of Technology and Operations Management at Harvard Business School
DATE:
March 29, 2021
TIME:
12:00 pm - 1:00 pm PST
LOCATION:
Virtual presentation via Zoom
(Zoom link provided in confirmation email.)
REGISTRATION FEES:
Members: Complimentary
Non-Members: $10
Speaker Bio:
Frances X. Frei
UPS Foundation Professor of Service Management
Frances Frei is
a Professor of Technology and Operations Management at Harvard Business
School. Her research investigates how leaders create the conditions for
organizations and individuals to thrive by designing for excellence in
strategy, operations and culture. She regularly advises senior
executives embarking on large-scale change initiatives and
organizational transformation, including embracing diversity and
inclusion as a lever for significantly improving performance.
A global
thought leader on leadership and strategy, Frances is widely recognized
for her dynamic teaching style and breakthrough courses optimized for
rapid, lasting impact. She developed one of the most popular classes at
HBS, which explores business models that reliably delight customers. She
also led the design and launch of HBS’s innovative FIELD curriculum
built around learning experiences that are experiential and immersive.
While at HBS,
Frances has held extensive leadership roles including Senior Associate
Dean for faculty development and recruiting, for executive education,
and faculty chair for the MBA required curriculum. Within each of these
roles, Frances led significant change efforts. Highlights including
addressing the gender gap in satisfaction and performance for students
and faculty and broadening the reach of executive education to
incorporate the evolving needs of executives and their organizations.
This includes enhancing our off-campus program as well as using our
state-of-the art HBX studio on campus.
In 2017,
Frances was tapped to be Uber's first Senior Vice President of
Leadership and Strategy with a mandate to help the company navigate its
very public crisis in leadership and culture. In her ongoing work with
Uber, she has focused on giving thousands of employees the tools to
excel in a context of hyper-growth, strategic change, and an evolution
in cultural values.
Her firsthand
experience in Silicon Valley gave her a new lens on the urgent topic of
trust, and in May 2018, Frances delivered a widely-viewed TED talk on ‘How to build (and rebuild) trust.’ This powerful framework delivers a crash course on stakeholder trust: how to build it, maintain it and restore it when lost.
Frances is the best-selling author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business. She and her co-author Anne Morriss published their second book, Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, in June 2020.