Review Highlights
“Well we just arrived from our trip this past Saturday and I must say Super Value Tours provided 5 star service!” in 33 reviews
“I took the 6-day Kanto and 7-day Kansai tours at different times (same itinerary as the 10-day classic tour).” in 23 reviews
“However, Eriko took away all those worry factors because she took care of every little detail of our visit and touring.” in 11 reviews
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About the Business
Business owner information
Roy L.
Our award-winning tours take you to overseas destinations which are harder to get to than a typical weekend trip. We are a tour design company focused on providing our guests the best QUALITY tour experience.
Ask the Community
Q:
Do you have korean speaking tour guides?
A:
Hi Judy, appreciate your question! Sorry, we do not currently offer any service in Korean language at the moment. If you have any specific requests, please call us at our offices. Thank you!
Roy L., Business Manager6 months agoQ:
Looking for international tours to Japan and Europe. My parents only speak Cantonese and mandarin. Does anyone have complete packages including travel, food, and lodging? Travel insurance and all.
A:
Dear Jaimie, We understand the joy of exploring the world in our native tongues and are pleased to recommend Signet Tours, our sister company with 23+ years of experience… more
Roy L., Business Manager8 months ago
Recommended Reviews
Overall rating
118 reviews
5 stars
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1 star
- Minako B.Rancho Cucamonga, CA01Oct 24, 2023Updated review
Just got back 10/21/23 from Kanto+Kansai Classics tour.
Our 10th Japan tour. SUPERA is by far the best tour company. Food and lodging are THE BEST EVER!
Tour guides are consistently the very best; very knowledgeable and helpful. Hiroko was always willing to accommodate each person. SUPERA is the only tour company we will use.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Roy L.
Oct 25, 2023
Dear Minako,
Our entire team is delighted to host you in Japan and is grateful for your stellar review of our Classics tour and the praise of our guide, food and lodging experiences!
It means the world to us to have earned your trust and to be your top choice when it comes to great travel! We look forward to more journeys with you in the future and to win your trust - every time.May 31, 2015Previous reviewWe did 3 previous Japan tours with other companies. They were okay to not very good. They made us want to see more of Japan with better tour companies.
Our first Super Value tour was the 10-Day TAIWAN Island with Andrew Pai. Very good tour and Andrew was excellent. I decided to try Super Value Tours for Japan.
October 2014, we did the HOKKAIDO tour covering southern Hokkaido and Tohoku (northern Honshu). Excellent tour with two of Super Value's best tour guides--Akira and Maiko. Both Western and Japanese-style lodging and food were excellent.
April 6, 2015, we did the WEST JAPAN tour--best Japan tour ever! We stayed at 4 incredible onsen hotels with 4 kaiseki banquet dinners--a huge draw for us. All Lodging was excellent as well as the multi-course meals.
Tour guide Junko was very good--very hard working to ensure we had a good time.
Super Value Tours is the ONLY one I will use for Japan and Asia as their high standards are very consistent with all tours. - CJ K.Houston, TX221Apr 12, 2024
Good communication of different kinds of tourist attractions. Great hotels and food. Reasonable schedules.
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Roy L.
Apr 15, 2024
Hi CJ,
Thank you for your kind review! We're delighted that our communication and attractions resonated with you. At Supera Tours, our goal is to provide 5-star experiences for every guest. If we've missed the mark in any way, please contact us with suggestions for improvement. Your feedback is invaluable to us, and we're committed to ensuring your next visit exceeds expectations. We can't wait to welcome you back soon!
Warmly,
Supera Tours Team - Jerly L.Artesia, CA102Feb 19, 2024
Hokkaido Winter Festival was my second trip to Japan with Supera. Our trip last year to Niigata/Sado Island Japan was so amazing that we decided to join this trip and it did not disappoint us. Blessed with good weather , well organized itinerary made it perfect and food and lodging are the best ever.
A big thank you to Supera for making our vacation a memorable one. I highly recommend Supera to everyone if you want a relaxing, stress free and fun vacation. I can't wait to plan another trip with youHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Roy L.
Feb 20, 2024
Dear Jerly, We are absolutely thrilled to hear about your wonderful experiences on the Hokkaido Winter Festival tour. Your excitement to plan another trip with us is the highest compliment we could receive!
Thank you once again for choosing Supera and we look forward to hosting you again soon! - Mayumi W.Monterey Park, CA01Feb 16, 2024
I have excellent experiences with Supera tours. I joined Taiwan island tour in September 2023 & Hokkaido Snow Festival tour in this month, February 2024. Their service and local knowledge as well as the selection of first class hotels are top notched. They also provided best local food every day. Price is reasonable. If we go to the place by ourselves, we won't be able to select those good food and hotels as well as well thought paced tours with same price. Usually the tour starts with a lot of walking and tight schedules but gradually creates slower pace as they consider not to wear out our energy. Local tour guides were very knowledgeable and they were super nice. Five of us joined but we got along very well with the rest of tour participants. Supera creates such a nice atmosphere that the whole participants got along very well without any pressure.
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Roy L.
Feb 16, 2024
Dear Mayumi, thank you so much for your glowing review!
We're so happy to hear that you enjoyed the experiences and value of our Hokkaido Snow Festival tour. It's such a special seasonal celebration and we're honored to have been part of your Hokkaido adventure!
We look forward to more opportunities to host you and your favorite travel companions on your future adventures! - Craig H.CA, CA0173Jan 2, 2024
Absolutely wonderful Kanto-Kansai experience. Lodging was comfortable and classy, with two nights in traditional rooms every bit as restful (more so?) than the 'western' accommodations. Food was delicious, varied and plentiful - and very unique and local. We felt spoiled at most restaurants, as part of the tour group.
But the sites we visited were spectacular. Breath-taking Kubota Itchiko art/kimono museum. Castles in Kyoto and Osaka. Imperial Gardens in Tokyo. Great Buddha at Todai-ji. The Golden Palace. Amazing Shinto shrines and Buddhist temples. And a guide (Eriko) with colorful and detailed knowledge of 2000 years of Japanese history involving the empires and the Shogunates. The pace was perfect, the site timing and choices were just right, and Eriko even helped me find bonsai (Hoshun-in Garden) to admire. I couldn't recommend this tour more.Helpful 0Thanks 0Love this 0Oh no 0 - Suzanne W.Pasadena, CA02Feb 21, 2024
The Hokkaido tour was very well organized. I enjoyed every moment of it. I highly recommended it
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Roy L.
Feb 22, 2024
Hi Suzanne, thank you for your 5-star review and for choosing us as your travel companion to the beautiful Hokkaido! It brings us immense joy to hear you enjoyed every moment of your travel with us. We look forward to more opportunities to host you on your future travels!
- Les C.Arcadia, CA02013Jul 15, 2023
5+ stars for the 10 day 8 night Japan classics tour. Eriko was our guide and was the star of the trip. She made each day interesting while catering to our group as a whole. Constantly working around the clock to make changes to the itinerary that suited our group of 13 including 7 kids and teens. The itinerary was perfect in that my husband and I felt we saw and did much more than we could have only on our own. The food was beyond stellar and we loved their planned meals for us. When they couldn't find restaurants big enough for all of us, they gave us money to eat on our own. The kids all enjoyed the hot springs, bamboo garden, sleeping on the floor, shopping, dressing up in traditional kimonos, and the Cup Noodle Museum. The adults enjoyed the kaiseki meals, the history and day and evening walks, and the attention to details for a large private group. Thank you Supera!!!
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Roy L.
Jul 17, 2023
Dear Les,
Thank you for your thoughtful review and for sharing the photos from your tour!
Diversity in activities and meals is something we pay keen attention to in our design process, and we are thrilled to hear that you noticed and enjoyed that aspect of our philosophy!
It was our pleasure to serve as your travel companion and we look forward to the chance to do so again in the future. - Tita T.South El Monte, CA01Feb 18, 2024
Hokkaido Winter Festival is my 4th trip to Japan with Supera/Signet. Every trip I took with the company had always been good, but I still was surprised with the service I got from them. It was well organized. With the weather being so good, it was beyond my expectations. I truly enjoyed my time there. Thank you, Roy, Hui, Noa and Nori for making my vacation so memorable!
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Roy L.
Feb 19, 2024
Dear Tita, We are deeply grateful for your continued trust and appreciate your kind words and five-star rating! We are thrilled to hear that our Hokkaido Winter Festival itinerary, along with the fantastic weather, exceeded your expectations. We hope the winter landscape of Hokkaido in stellar weather was the perfect backdrop to some unforgettable touring memories!
Thank you for choosing Supera and Signet Tours. We look forward to more opportunities to host you on your future travels! - Adam K.East Bluff, Newport Beach, CA0188May 29, 2023Updated review
We just returned from a fourth tour with this company and the experience was nothing short of sensational. Having done two Taiwan tours and Hokkaido, we decided to take the Kansai Kanto Japan Classics this time. As always, our tour guide was energetic, passionate and accommodating to all guests.
The food: we felt like it was just the right balance of buffet, set meals, and dinners on our own. It was nice to have a variety including a "Japarench" (French) cuisine, English Tea, and flagship restaurants that require reservations far in advance. One was on the 46th floor in Shinjuku, another was in our Kyoto hotel both with unforgettable views.
Value: we are particularly mindful of what we spend on so it was nice that at times we were in an off-the-beaten-path restaurant, and at times eating in a Michelin star restaurant. We were impressed that the tour included a $468/p (advertised price) meal in addition to a room in the premier hotel Okura, Kyoto. Likewise the accommodations were occasionally above and beyond what we'd expect. The only way to achieve this is they can't advertise and guarantee restaurants and hotels so as to allow them to negotiate the best options.
We also like that this company doesn't try to game the system by fluctuating the prices or leaving you to purchase expensive travel insurance. Unlike some companies we've considered, the tour includes basic travel insurance.
The sightseeing: we really enjoyed every outing with our guide. Due to frequent breaks and conscientious restroom stops we never had sore feet despite 4-5 mi per day. Although Japan was fairly crowded, we felt we took a few detours off the beaten path.
The Kiyomizu Temple Early Morning walk was a memorable highlight. Instead of visiting the temple midday with the crowd, we had the option of additionally starting at 6am and see the temple in its quiet morning beauty as the mist cleared.
Iyashi no Sato Village was another example of finding beauty without the crowds. We were hesitant at first to wear rented kimonos but once the other guests wore them with us in a photo it was priceless. The Itchiku Kubota Art Museum with kimonos and the Miho Museum were lightly attended and breathtaking.
Entertainment: Our guide was full of repertoire for every day. She taught us beginning level Japanese, shared her personal history that led to becoming a tour guide, and frequently shared anecdotes. We enjoyed karaoke night as well as a night where she allowed each of us to take a moment to introduce ourselves and life passions. When we went to a Yuzen dying class near the end of the day, I thought it might be too much and was skeptical we'd make an art piece worth keeping. By the end of the hour, we were amazed at everyone's work and I was excited to have a perfect gift to share with my aunt.
Much of what made this tour special were the little things. For example, on the day of our departure after saying goodbye to our group the night before, we still had planned to meet up with my aunt and uncle. We realized we weren't sure where to go with them for a short walk. That morning, we found a map on our doorstep with handwritten suggestions. Our guide thought of everything and met our needs before we realized we even had them.
Looking back out tour felt like such a well orchestrated offering of immersion into culture. Like a kimono, like a piece of architecture, it was an expression of art in itself.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Roy L.
Jul 25, 2022
Hi Adam!
We deeply appreciate you taking the time to leave your comments. Our team devotes tremendous energy to creating the best travel experience for our guests, even before your trip starts, because we know how stressful it can be to plan big overseas trips. This is especially true while travel is in high demand and still very fluid.
Your feedback warms our hearts and it encourages us to hear we have been able to help. We will look forward to seeing you on the road soon for your third trip with us. Thank you for your support!Jul 20, 2022Previous reviewI've been on two tours with this company and just booked a third. I was going to try an alternative tour company that was highly recommended by our friends. That company fell short of our expectations by not returning our calls promptly and being vague on the availability of their advertised tours.
In contrast, Alexandra at Supera provided very professional customer service. She was very thorough and had a good handle on the tour we were looking into. When I had questions she couldn't answer she always got back to me within the hour after further looking into them.
I've been on the clockwise and counterclockwise Taiwan bus tours with Signet and recall them being spectacular experiences. The days weren't rushed with very accommodating tour guides. We were pleased that the authentic food was varied and specific to the places we visited. Accommodations were as luxurious as we wanted and sometimes off the beaten path too. - Jeannette S.East Bluff, Newport Beach, CA41May 30, 2023
Best on everything! Hotels, Food, Transportation.
We have an excellent tour guide"Eriko" who gives 200% on everything she does for the group. Beautiful! Amazing ! Lady.
Intelligent ! Well- organized and well informed of history and culture of Japan. Eriko treats every one of us in the group like royalty no matter what!
The drivers are all well - mannered and respectful.
Supera is blessed to have an amazing team.
Great work ethics! Great job!
ArigatoHelpful 0Thanks 0Love this 1Oh no 0
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